Delivery and Return
Please notice that we can only exchange items for another size/color, NOT for a different model. If you are interested in a different model, you will need to place a new order for it.
The return is free of charge, which means that we are going to pay for the pick-up/sending back of your items.
Nishall.com is not obliged to take the goods back if they have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.
Please be aware that the return of shoes will not be accepted if they show signs of wear or not be returned in the original designer box. We advise you therefore only to try out shoes at home.
Returns of underwear are accepted, provided that the tags are attached on the items. Please try them on over your own underwear.
Delivery of damaged/wrong goods
Please contact our service department immediately in case you receive wrong/damaged goods. These goods are going to be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason why you are sending them back directly in the return-form.
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.
You may return to our warehouse goods with which you are not satisfied within a period of 14 days (the 14-day period starts on the day in which you receive your order).
Please follow the steps below in order to successfully complete the return procedure:
- Go to customer care section
- Click on REQUEST A RETURN
- Add the required information (order ID, billing last name, e-mail address) and click on “CONTINUE”
- You will get to a page with all the information related to your order
- There you will have the possibility to click on a “RETURN” button and to fill in and send a return form.
Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse.
Of course we do our best to refund your money as soon as possible within the 30 days, in fact:
-refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.
-refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.
Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.